A PUB boss has made an incredible response to a restaurant who claimed his staff were unaware of his table’s allergies.
The Old House At Home in Walsall, West Mids., regularly receives rave reviews from guests, with the vast majority on Trip Advisor rating it “excellent”.
But a scathing review, left by a disgruntled diner in November, claimed ‘nothing was as promised’, adding that there was ‘no assurance that allergies had been catered for’.
Pub manager Adam was quick to hit back, pointing out the customer had eaten “three plates full” when he checked the restaurant’s CCTV.
The restaurant wrote on Trip Advisor: “Pre-booked a family buffet well in advance, made sure management knew the exact requirements for two of our guests who had food allergies, one of whom has an allergy serious and carries an epi-pen at all times.
“Nothing was as promised and food was provided without any assurance that allergies had been taken care of…
“The food provided was far from acceptable for those of us who had no dietary requirements…The saddest thing is that they will not recognize these issues and choose to ignore them.”
They added: “Someone may have died if they ate an item they were allergic to… I TRIED TO CONTACT HIM – but – NO RESPONSE yet.”
Adam’s hard-hitting response then reads: “I’m so sorry you felt the need to write this review, especially since we reached out to you via email and phone to try to resolve your quarrels.
“All your allergy requirements have been met and noted on the buffet.
“May I add that foods tailored to specific allergens are ideal for allergy-free people.”
He added that “as a sandwich buffet with multiple allergen challenges, you were getting more food than normal.”
And he pointed out, “The food can’t have been that bad because you had three plates full of it as far as my CCTV shows go, so I don’t know what you’re trying to accomplish.”
The review comes in stark contrast to others for the pub, which describe a ‘lovely evening’ at the Old House At Home and ‘an excellent visit, we will be back’.
Another TripAdvisor review reads: “We had a lovely meal and had the family together tonight, the food was excellent as always and the staff couldn’t do enough for us.
“I can not wait to return !”
The Sun Online has approached Old House At Home for comment.
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