A customer said he felt ‘let go’ by a fast food restaurant after finding a piece of bacon in a vegan burger. The 37-year-old customer from Great Barr, who asked not to be named, said he went to McDonald’s in Sutton Coldfield and ordered two McPlant burgers shortly after 11.30am on Wednesday April 13.
As reported by birmingham live, the vegan diner who said he was with a customer, received the burgers and started eating them after ordering through the company’s app. After finishing the first and biting into the second, a piece of bacon fell out, which he didn’t realize until he finished the McPlant and stared in horror at the slice of bacon.
A McPlant is a vegan burger made with a “plant-based patty” that was co-developed with Beyond Meat. It is certified by the Vegetarian Society as an “approved” vegan product. But on this occasion it came with bacon, he claimed.
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The customer said: ‘I ordered two McPlants and was seated in the McDonald’s. I had eaten the first and was halfway through the second when a piece of bacon fell out. I didn’t even realize it was bacon to begin with. I thought it was a piece of tomato because it was pink.
“The McPlants are full of salad anyway so I didn’t really look at it properly and put it aside and continued to eat the burger. When I realized I had brought it at the counter and I said ‘there’s bacon in there’ and they said ‘we’re so sorry about that’ I then complained to customer service at home and was offered a discount of £5 if I spent a £5 voucher.
The customer who said he was a pescatarian for 11 years, eating fish but no meat, but became a vegan just over two years ago, added: “My concern is that the McPlant is certified vegan by the Vegetarian Society. So this shouldn’t have happened if the company’s vegan rules had been followed. Dining areas are meant to be completely separate.
“I feel abandoned. The fact that the McPlant was accredited by the Vegetarian Societies Vegan Certification was good enough for me. It’s good that McDonald’s and other establishments are finally offering a vegan burger.
“It indicates that we are heading in the right direction and that the option is there to make a better choice. It’s good for the animals, the environment and our health. Vegan restaurants are rare. I just hope that won’t happen.” again.”
A McDonald’s spokeswoman said: ‘We absolutely recognize that it is not acceptable to serve meat when a vegan product has been ordered. We take order accuracy very seriously and have a number of procedures in place to prevent inaccurate orders and we are disappointed to have fallen short of these on this occasion.
“When the matter was brought to the attention of our restaurant team, we immediately apologized for this error. Our customer service team also liaised with the customer to offer our apologies and help find a solution.