The managers of a popular steakhouse in Blackpool have slammed a disgruntled customer claiming ‘the management is a joke’ after being questioned about the presence of Class B drugs on them.
The Stone Grill on Queen’s Promenade is known for its steaks and burgers and its unique and original dining experience, where it serves steaks on a hot stone. Situated along the waterfront, the restaurant has been praised for its overall cuisine and service.
Many previous customers have visited sites to share their positive experiences. On TripAdvisor, The Stone Grill is rated 4.3 out of 5 and has approximately 1,500 “excellent” or “good” reviews.
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Some of the more recent reviews have praised the restaurant for many reasons.
One customer wrote: “Went here, being in Blackpool for a few days. Found it just by searching Google Steak Restaurants and then reading the reviews. WOW WOW WOW what an amazing experience. This restaurant is absolutely brilliant. We Were greeted by friendly staff who showed us to our table and explained how it all worked.
“We came back to take drink orders and were ready to order food as well. Ordered 4 stone steak meals. WOW how delicious our steaks were. We had 2 10oz tenderloins plus a 12oz mix and 16 oz mix and ordered 2 servings of King Prawns. Then the hot stone cooking experience began. Absolutely brilliant. Our fries and onion rings arrived too. Some amount of food, we “We couldn’t finish it all. Highly recommend this restaurant. Served by a really lovely member of staff called Cat. Overall, awesome restaurant, awesome food and awesome service. Definitely will be back.”
Another person gave an ‘excellent’ review and said: ‘Booked here for dinner tonight and was not disappointed, from first entry the staff were so friendly and helpful explaining how it all works.
“We soon ordered drinks and had more time to choose from the menu, we both had steaks with the stone grill after sharing the starter. The whole experience was very good and the food was fantastic .With friendly staff and great food I would recommend to anyone and will definitely be back.”
But not all customers left The Stone Grill as happy as the others. In a recent review left on TripAdvisor, a guest complained about some questions he was asked during his visit.
They said they were offended when asked if they had cannabis on them.
What do you think of the reviews left on the steakhouse? Let us know in the comments below.
The review, from late February, says: “Went here tonight. Was asked a few questions back in my day, but tonight was an absolute joke that I’ve never been so ashamed of in my life.
“Asking if any of my guests had cannabis on us! How would you know what the cannabis looks like? Are you sure it wasn’t you?
Also make sure your chef wears a hat in the kitchen. I’m glad we went out rather than going to McDonalds and giving them my money.
“Have you forgotten this is Blackpool right in the city centre? The management is a joke, stay away.”
The controversial review was picked up by management who, in a short response, fired back at the comment forcefully.
In response, management said, “Customers who stink of weed will be challenged. It stinks and clearly kills your brain cells.”
To reserve a table at the Stone Grill Click here